Accessibility Statement

This accessibility statement applies to

This website is run by London Councils. We want as many people as possible to be able to use this website.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible for example:

  • Some pages may not be fully accessible to a screen reader
  • Some controls are not keyboard accessible and require a mouse
  • Some heading elements are not consistent

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We try to respond as soon as we can, generally within ten working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

London Councils is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following ‘non-compliances’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


  • Users are required to use a mouse to select from a list of addresses when using the address lookup. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard). As an alternative, keyboard users can input their address manually.

Complex Gestures

  • Users are required to use their mouse and drag a box in order to crop their photo, a method for keyboard only users has not been implemented making it difficult for them to crop a photo. This fails WCAG 2.1 success criterion 2.5.1 (Pointer Gestures). As an alternative, keyboard users can post their photos to London Councils to complete their application.


  • A responsive design has not been used in some places therefore scrolling may occur on some pages both horizontally and vertically when zoomed in up to 400%. This fails WCAG 2.1 success criterion 1.4.10 (Reflow).

What we’re doing to improve accessibility

We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We are also in the process of building a new website and have completed discovery and alpha phases. All remaining issues will be addressed when the new website is built.

Preparation of this accessibility statement

This statement was first prepared on 2nd September 2020. It was last reviewed on 25th February 2021.

This website was last tested on 2nd September 2020 by Nomensa who manually audited 5 pages (Registration, Personal Details, Payment, Upload Photo, Adding Documents) against all level A and AA success criteria from Web Content Accessibility Guidelines 2.1. The approach to deciding on which sample of pages to test was based on the Website Accessibility Conformance Evaluation Methodology (WCAG-EM).